Privacy Policy

Last updated: 28 April 2026

At Aora Veil, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us. Please read this policy carefully.

1. Information We Collect

We may collect the following types of personal information:

Personal identification information: Name, email address, phone number, billing and shipping address.
Payment information: Credit/debit card details or other payment method information (processed securely via our payment providers).
Device and usage data: IP address, browser type, pages visited, and time spent on our website.
Communications: Any messages or enquiries you send to us.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders.
Send order confirmations, shipping updates, and customer service communications.
Improve our website, products, and services.
Send marketing communications (only where you have consented).
Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders, such as payment processors, shipping carriers, and marketing platforms. These parties are obligated to keep your information confidential and use it only for the purposes we specify.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal obligations).
Object to or restrict the processing of your data.
Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us directly.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us through our website. We are happy to help.