Frequently Asked Questions

Got questions? We've got answers. If you can't find what you're looking for, feel free to reach out to us directly.

1. Where do you ship to?

We ship to customers across the UK and internationally. Shipping availability and rates may vary depending on your location. You can view shipping options at checkout.

2. How long does delivery take?

Standard UK delivery typically takes 3–5 business days. International orders may take 7–14 business days depending on the destination. Please note that delivery times are estimates and may be affected by customs or carrier delays.

3. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery through the carrier's website.

4. What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout, including PayPal and Shop Pay.

5. Can I change or cancel my order after placing it?

We process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible after placing your order and we will do our best to accommodate your request.

6. What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact us to initiate a return. Sale items may not be eligible for return.

7. How do I know what size to order?

We recommend checking our size guide available on each product page. If you are between sizes, we generally suggest sizing up for a more comfortable fit. Feel free to contact us if you need further sizing advice.

8. Are your products ethically made?

At Aora Veil, we are committed to responsible sourcing and ethical production. We work with suppliers who share our values and continuously strive to improve our sustainability practices.

9. I received a damaged or incorrect item — what should I do?

We sincerely apologise if this has happened. Please contact us within 48 hours of receiving your order with your order number and a photo of the issue, and we will resolve it promptly.

10. How can I contact Aora Veil?

You can reach us through the contact form on our website or by emailing us directly. We aim to respond to all enquiries within 1–2 business days.